Cigna Healthcare continues to leverage the power of technology and data to accelerate its transition to fully adopt digital-only ID cards by 2025.* This important industry-leading approach to digital ID cards is the next step in our journey to offer more digital-first solutions for our customers and providers.
Digital ID cards are not new for Cigna Healthcare. Today, nearly all of our customers have access to a digital ID card through the myCigna ® app or the myCigna.com ® website, and some of your patients may already be presenting you with a digital version of their ID card in your office.
* Some states have mandates that prohibit digital ID cards. Colorado, Texas, Minnesota, New York, Florida, and Georgia have certain exclusions. Patients residing in these states may continue to receive physical ID cards in the mail depending on their plan type.
Expand/Collapse All FAQsPatients may more frequently start to present your office with their digital ID cards. Your patients will have the option to:
Cigna Healthcare understands that providers are at varying stages of readiness to accept digital ID cards, and we are committed to making the transition as smooth as possible for you. From verifying a patient’s benefits and eligibility to accessing ID cards online, below are tutorials to help you and your office staff be ready:
For more information on our digital capabilities, please visit our Education and Training page.
Expand/Collapse All FAQsYour patients (and their employers) who are switching to digital-only ID cards will receive communications and guidance from Cigna Healthcare to make the transition as seamless as possible. If your patients ask you questions about accessing their digital ID cards, you can direct them to the Member Guide on Cigna.com, which includes:
1. Why is Cigna Healthcare transitioning to a digital-only ID card?
Digital-only ID cards are a logical next step in delivering on our customer, client, and provider requests for more digital-first solutions. Further, as patient health plans change and the information on ID cards needs to change along with it, Cigna Healthcare can make digital updates in real-time with greater efficiency, speed, and security compared to producing physical ID cards.
2. When might providers see a patient with a digital-only ID card from Cigna Healthcare?
Because digital ID cards are not new, you may be seeing digital ID cards today. However, throughout 2024, Cigna Healthcare will transition more customers to digital-only ID cards, with our goal to fully transition all customers by 2025.*
3. What happens if a patient shows up to their appointment without their ID card?
Please do not turn away patients if they present to an appointment without an ID card. Please direct your patients to get a copy of their digital ID card on the myCigna app or by visiting myCigna.com. For more information, please see Resources for your patients.
Providers and their office staff can also view and print a patient’s ID card (see #5 below) or verify eligibility and benefit information by logging into CignaforHCP.com. If unable to access CignaforHCP.com, they can also call Cigna Healthcare Customer Service at 1.800.88Cigna (882.6642).
4. If a patient doesn’t have a digital ID card, can providers contact Cigna Healthcare to obtain one?
No. To protect customer protected health information (PHI) and avoid fraud, Cigna Healthcare will never email or text digital ID card images. However, you can access your patient’s digital ID card by logging into CignaforHCP.com.
Patients can also securely log on to myCigna.com or the myCigna app and share their own ID card images with you.
5. Can providers view and print a patient’s ID card?
Yes. Your office can view, download, and print a patient’s digital ID card from CignaforHCP.com (see the screenshot below). For more information, please see the Digital ID card toolkit.
6. What happens if a provider can’t check a patient’s benefits and eligibility on CignaforHCP.com?
The provider should call Cigna Healthcare Customer Service at 800.88Cigna (882.4462) to leverage our interactive voice response (IVR) technology or talk to a live customer services representative. At minimum, you will need to provide your name, the patient’s Alternate Medical Identifier or Social Security Number (if the Cigna Healthcare ID is not available), as well as the patient’s date of birth. A patient’s ZIP code may also be required.
7. Will patients have one digital ID card for all benefits, or will they have multiple ID cards?
The current ID card experience is not changing. Digital ID cards are available for medical (and behavioral, if applicable), with separate ID cards for vision and dental.
8. Where can providers refer their patients if they have questions about digital ID cards?
Please refer patients to the Member Guide on Cigna.com, which includes:
* Some states have mandates that prohibit digital ID cards. Colorado, Texas, Minnesota, New York, Florida, and Georgia have certain exclusions. Patients residing in these states may continue to receive physical ID cards in the mail depending on their plan type.
Explore our enhanced online eligibility, benefits, and digital ID card look-up on CignaforHCP.com.
Digital ID cards look the same as the physical ID cards do
today and contain the same benefit information (see below).
