Cannot open adobe pdf files in outlook

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    • cannot open pdf's in outlook or from desktop
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    cannot open pdf's in outlook or from desktop Community Beginner ,

    /t5/acrobat-discussions/cannot-open-pdf-s-in-outlook-or-from-desktop/td-p/9317626 Sep 29, 2017 Sep 29, 2017

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    I have just spent 4 hours with microsoft who remotely accessed my laptop only to discover that the problem is with Adobe. I cannot open pdf attachments, whether it is in outlook or on my desktop. This changed overnight, I had no problem yesterday. I can right click and it will open in a browser but that's it!

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    1 Correct answer

    Community Beginner , Sep 29, 2017 Sep 29, 2017 beverley2112 • Community Beginner , Sep 29, 2017 Sep 29, 2017

    Hi again Anand Sri

    Thank you. it worked, I have also gone in and disabled the protected mode under Security Enhanced and (disabled) the Enabled Protected Mode at Startup.

    Thanks again, I was losing hope.

    5 Replies 5 Adobe Employee ,

    /t5/acrobat-discussions/cannot-open-pdf-s-in-outlook-or-from-desktop/m-p/9317627#M67553 Sep 29, 2017 Sep 29, 2017

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    As per the description above, you are not able to open any PDF file in Outlook or on your desktop, Is that correct?

    Assuming the Adobe Reader is installed, Open Reader, navigate to Edit menu -> Preferences -> Security Enhances & disable the Protected mode.

    Check if it brings any change.

    Restart your computer, and then download and install the Reader again, to download Reader: Adobe - Adobe Acrobat Reader DC Distribution Link: https://get.adobe.com/reader/enterprise/

    Hope this helps, and keep us posted with the results.